FAQ - Your Questions Answered | Youstomize

We're Here to Help! 😊

At Youstomize, we believe shopping for custom products should be easy, fun, and worry-free. Whether you're curious about how our print-on-demand process works, wondering about shipping times, or have questions about your order, we've got you covered.

ORDERS & SHIPPING

Each piece is made with care and customized just for you. Reason why:

Processing time: 2–5 business days
Shipping time: varies by location (usually 5–12 business days)

We’ll always keep you updated, and trust us — it’s worth the wait. ✨

We start crafting your piece quickly after your order, but if you reach us within 2 hours, we’ll do our best to adjust.

If it’s too late, don’t worry — we offer special discounts on re-orders when it’s a size or personalization change mistake.

Yes, and they’ll usually ship together.

Note that sometimes, items may arrive separately depending on the order.

But no worry, you'll get everything safely as promised.

Of course. As a thank you for your trust and to support our eco-conscious approach, enjoy free shipping with orders over $69 USD

We aim for quick and reliable shipping. Indeed, a tracking number will be provided to you via email upon shipment of your order.

No struggles, just a reliable shipping for your peace of mind

Don’t worry — in the rare case this happens, we’ll send you a replacement at no extra cost.

You’ll never be left without your product.

RETURNS & EXCHANGES

If there’s a mistake on our side (wrong size sent, misprint, defect), we’ll replace it or refund you in full at no cost to you.

We completely understand — it happens! While we can’t resell your item, we will offer you an exclusive discount on a new order so you still get exactly what you want.

This way, we stay true to our eco-responsible promise of avoiding waste. 🌱

No stress — just send us a quick photo through our return portal, and we’ll send a replacement or issue a full refund.

Your happiness is our priority.

Not if it’s our mistake. For “change of mind” cases, since the item is unique to you, return shipping isn’t necessary — we’ll just help you reorder with a discount.

We’ll always look for the best solution together — whether it’s a replacement, a re-order discount, or another fair option.

Your happiness is our promise.

Contact us immediately! We'll track it down with the carrier and make it right.

SUPPORT & CARE

Arielle is here everyday from 7am-10pm to help you instantly.

Messages sent outside business hours will be answered first thing the next business day. You're always in good hands! 💛

Maybe! Send us your idea and we'll let you know if we can make it happen.

We love creative challenges and bringing unique visions to life! 💡

Check your spam folder first!

If you still don't see our reply after 48 hours, send us another message—sometimes emails get lost in the digital world.

We're here for you! Email us at and we'll respond within 24 hours, often less. We love hearing from you! 💛

Learn more on our Contact Page.

Absolutely! We're happy to answer any questions about customization, sizing, materials, or anything else.

Just reach out before you order! 😊

We'd be so grateful! You can leave a review on our product pages or share your experience on social media and tag us.

Your feedback helps us grow.

We'd love to! If you're unsure about fonts, colors, or layout, send us your ideas

We'll guide you to create something perfect. We're here to make your vision come to life! 🎨

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