EVERYTHING YOU NEED TO KNOW

Frequently Asked Questions

We're committed to making sure you have everything you need to feel secure and informed.

We're Here to Help! 😊

At Youstomize, we believe shopping for custom products should be easy, fun, and worry-free. Whether you're curious about how our print-on-demand process works, wondering about shipping times, or have questions about your order, we've got you covered.

ORDERS & SHIPPING

How long will it take to receive my order?

Each piece is made with care and customized just for you. Reason why:

  • Processing time: 2–5 business days
  • Shipping time: varies by location (usually 5–12 business days)

We’ll always keep you updated, and trust us — it’s worth the wait. ✨

Can I change or cancel my order after placing it?

We start crafting your piece quickly after your order, but if you reach us within 2 hours, we’ll do our best to adjust.

If it’s too late, don’t worry — we offer special discounts on re-orders when it’s a size or personalization change mistake.

Can I order multiple items together?

Yes, and they’ll usually ship together.

Note that sometimes, items may arrive separately depending on the order.

But no worry, you'll get everything safely as promised.

Do you offer free shipping?

Of course. As a thank you for your trust and to support our eco-conscious approach, enjoy free shipping with orders over $69 USD

When will my order arrive?

We aim for quick and reliable shipping. Indeed, a tracking number will be provided to you via email upon shipment of your order.

No struggles, just a reliable shipping for your peace of mind

What happens if my package is lost?

Don’t worry — in the rare case this happens, we’ll send you a replacement at no extra cost.

You’ll never be left without your product.

RETURNS & EXCHANGES

What if I receive the wrong size, color, or design?

If there’s a mistake on our side (wrong size sent, misprint, defect), we’ll replace it or refund you in full at no cost to you.

What if I change my mind or order the wrong size?

We completely understand — it happens! While we can’t resell your item, we will offer you an exclusive discount on a new order so you still get exactly what you want.

This way, we stay true to our eco-responsible promise of avoiding waste. 🌱

What if my order is damaged in transit?

No stress — just send us a quick photo through our return portal, and we’ll send a replacement or issue a full refund.

Your happiness is our priority.

Do I have to pay for return shipping?

Not if it’s our mistake. For “change of mind” cases, since the item is unique to you, return shipping isn’t necessary — we’ll just help you reorder with a discount.

What if I don’t like the final product?

We’ll always look for the best solution together — whether it’s a replacement, a re-order discount, or another fair option.

Your happiness is our promise.

My order never arrived. What to do now?

Contact us immediately! We'll track it down with the carrier and make it right.

SUPPORT & CARE

What are your customer service hours?

Arielle is here everyday from 7am-10pm to help you instantly.

Messages sent outside business hours will be answered first thing the next business day. You're always in good hands! 💛

Can I request a custom design not listed on your site?

Maybe! Send us your idea and we'll let you know if we can make it happen.

We love creative challenges and bringing unique visions to life! 💡

I haven't received a response to my email. What should I do?

Check your spam folder first!

If you still don't see our reply after 48 hours, send us another message—sometimes emails get lost in the digital world.

How can I contact customer support?

We're here for you! Email us at and we'll respond within 24 hours, often less. We love hearing from you! 💛

Learn more on our Contact Page.

I have a question before ordering. Can you help?

Absolutely! We're happy to answer any questions about customization, sizing, materials, or anything else.

Just reach out before you order! 😊

How do I leave feedback or a review?

We'd be so grateful! You can leave a review on our product pages or share your experience on social media and tag us.

Your feedback helps us grow.

Can you help me design my customization?

We'd love to! If you're unsure about fonts, colors, or layout, send us your ideas

We'll guide you to create something perfect. We're here to make your vision come to life! 🎨

Your collections are waiting for you